FAQ
Have questions? We have answers.
Orders
Q. How do I place an order?
Q. How do I place an order?
If you find the printed product you're looking for on the site, you can select custom options to get an instant automated quote and place your order.
Can't find the product you want?
Then you can order via the quote request page using custom options.
Browse the finishes, then enter the quantity, size, material, and finish options before clicking “Request Quote.”
Our team will review your request and send you a quote and digital proof via email.
Once you approve the proof and complete payment, we'll begin production.
For any other printing needs, please contact us via email: hello@wovepress.net
Q. Can I order from the United States?
Q. Can I order from the United States?
Yes. The United States is our primary market.
All products are printed in Korea and shipped to the United States, with full shipping tracking provided. We partner with a reliable international shipping carrier (DHL) that is experienced with U.S. customs.
Q. Do you ship to other countries as well?
Q. Do you ship to other countries as well?
Yes. We ship worldwide to most countries.
If you don’t see your country at checkout, please contact us and we’ll let you know if we can arrange shipping to your location.
Q. Can I reorder the same design later?
Q. Can I reorder the same design later?
Yes. We keep your artwork and production settings on file.
If you’d like to reorder the same item, just mention your previous order number or send us the design you used before, and we’ll prepare a new quote.
Artwork & Design
Q. Will I see a proof before you print?
Q. Will I see a proof before you print?
Yes. We always send digital proofs via email so you can review the design, spelling, and layout.
Please review the proofs carefully. Once you approve the proofs, we proceed directly to the production stage, and no changes or order cancellations will be possible thereafter.
Q. What kind of artwork files do you accept?
Q. What kind of artwork files do you accept?
We recommend vector files (AI, PDF, EPS).
Please convert all fonts to outlines or include the font files when you send your design.
Q. Can you help me with the design or layout?
Q. Can you help me with the design or layout?
Yes. We can help with simple layout adjustments such as alignment, margin, or text placement.
For more complex design work (logo creation, full branding, or heavy redesign), please contact us with details, and we’ll let you know if additional design fees apply.
Production & Shipping
Q. How long does production take?
Q. How long does production take?
Typical production time is:
- Digital proof: 1–2 business days
- Production: around 8–10 business days after you approve the proof
Complex finishes or large quantities may require a bit more time. If you have a specific deadline, please let us know before you place your order.
Q. How long does shipping to the US take?
Q. How long does shipping to the US take?
Once production is complete, shipping to the US usually takes:
- About 7–10 business days to most major cities
This is an estimate and can vary depending on the carrier, local customs, or busy seasons. You will receive a tracking number as soon as your order ships.
Q. Will I have to pay customs duties or import taxes?
Q. Will I have to pay customs duties or import taxes?
Depending on your order value and local regulations, US Customs may charge duties or taxes when your package enters the country.
These fees are not included in our product price or shipping cost and are the responsibility of the customer.
If you have questions about customs, please check with your local customs office.
Q. Do you offer rush orders or express shipping?
Q. Do you offer rush orders or express shipping?
In some cases, we can speed up production or arrange faster shipping, depending on the product and schedule.
If you have a tight deadline, please contact us with your required date before placing your order so we can confirm what’s possible.
Payment & Currency
Q. What currency will I be charged in?
Q. What currency will I be charged in?
All orders are processed in USD (United States Dollars).
Your bank or card provider may automatically convert the amount to your local currency based on their exchange rate and fees.
Q. Is my payment secure?
Q. Is my payment secure?
Yes. All payments are processed through trusted third-party payment providers using secure encryption.
We do not store your full card details on our servers.
Changes, Cancellations & Returns
Q. Can I change or cancel my order?
Q. Can I change or cancel my order?
You may request changes or cancellations before approving the digital proof and before payment is completed.
Because this is a custom product, once the proof is approved and production begins, the order is already in progress and cannot be changed or canceled.
Q. Do you accept returns or refunds?
Q. Do you accept returns or refunds?
Because all of our products are custom-made, we generally do not accept returns or refunds for reasons such as change of mind or minor color differences.
However, if there is a clear production error or defect caused by us (wrong finish, incorrect quantity, severe misprint, etc.), please contact us within 7 days of receiving your order with photos and a description of the issue.
We’ll review your case and arrange a reprint or partial refund where appropriate.
Q. What if there is a mistake in my artwork or text?
Q. What if there is a mistake in my artwork or text?
We print exactly what you approve in the digital proof.
Please double-check your spelling, layout, and details carefully before approval.
We cannot take responsibility for errors that were present in the proof and approved by the customer.
Sample Pack
Q. Can I purchase a sample pack?
Q. Can I purchase a sample pack?
Yes. We offer a Sample Pack that includes a variety of papers, colors, and finishes so you can feel the materials and see the printing quality in person.
Q. How long does it take to receive the Sample Pack in the US?
Q. How long does it take to receive the Sample Pack in the US?
Sample packs are typically shipped within 1-2 days and arrive within approximately 7-10 business days within the United States, depending on the shipping option and your location.
Q. What if there is a mistake in my artwork or text?
Q. What if there is a mistake in my artwork or text?
We print exactly what you approve in the digital proof.
Please double-check your spelling, layout, and details carefully before approval.
We cannot take responsibility for errors that were present in the proof and approved by the customer.
Other Questions
Q. I can’t find exactly what I need. Can you do a custom project?
Q. I can’t find exactly what I need. Can you do a custom project?
Most likely yes. We specialize in customized cards, stickers, hang tags, jewelry tags, and more.
If you have a special request (unusual size, special material, bespoke packaging, etc.), please contact us with your idea and we’ll let you know what’s possible.
Q. How can I contact you if I still have questions?
Q. How can I contact you if I still have questions?
You can contact us anytime via our inquiry page, email, or quote request form.
Please provide as much detail as possible about your printing requirements (product type, paper, size, print finish, quantity, deadline, and shipping country), and we will respond as quickly as possible.