All products (including business cards, stickers, hang tags, invitations, sample packs, and other printed items) are produced specifically for your order.

For this reason, we do not accept returns or refunds for:

• Change of mind or personal preference
• Design, spelling, layout, or color errors contained in the file you provide
• Incorrect size, content, or information supplied by the customer

You are responsible for providing print-ready files that meet our artwork requirements.

If we provide a digital proof or mockup, you are responsible for carefully checking and approving it. We are not responsible for any errors that were present in:

• The file you supplied, or
• The proof that was approved

This includes, but is not limited to, spelling mistakes, incorrect contact details, layout issues, low-resolution images, or incorrect color settings.

Because of the nature of printing and finishing, the following variations are considered acceptable and are not treated as defects:

• Colour variation of approximately up to 5% between different print runs, materials, or between screen and print
• Trimming tolerances of up to ±2 mm
• Quantity variation of up to ±10% of the ordered amount

If there is a shortage greater than 10%, or if we agree that the result falls outside normal production tolerances, we may, at our discretion, reprint the missing quantity or offer a refund or store credit for the affected portion.

If there is a clear manufacturing error caused by us, beyond the normal tolerances above, we will make it right.

Examples of issues we will review include:

• Wrong product, material, size, or finish compared to your order confirmation
• Severe misalignment, smearing, or damage caused during production
• Items significantly different from the approved proof

If we confirm a manufacturing defect, we will, at our discretion:

• Reprint and reship the affected items at no additional cost, or
• Offer a partial or full refund, or
• Offer store credit

We pack all orders carefully, but occasionally packages can be damaged in transit.

Depending on the situation, we may reprint, replace, or partially refund the order.

Sample packs are intended to help you evaluate our materials and finishing.

Once shipped, sample packs are non-refundable, except in cases of loss or damage in transit. If your sample pack does not arrive within a reasonable time, please contact us at hello@wovepress.net so we can assist.

If a refund has been approved, we will process it to your original payment method within approximately 2–4 business days. Processing times may vary depending on your bank or payment provider.

If you have not received an approved refund after a reasonable time:

• Check your bank or card account again
• Contact your card company or bank, as it may take some time before your refund is officially posted
• If you still have not received it, please contact us at hello@wovepress.net

Because of their custom nature, the following items cannot be returned or refunded unless there is a confirmed manufacturing defect:

• Any custom printed products
• Sample packs
• Items sold as final sale, clearance, or with explicit no-refund terms